Shipping Policy

Last updated: October 2025

 

1. Order processing

Orders are processed during our standard business hours, Monday through Friday, excluding bank holidays.
Please allow [1–3 business days] for order processing before dispatch. Orders placed on weekends or holidays will be processed the next working day.

 

2. Shipping destinations

We currently ship orders to:
• United Kingdom

We do not ship to PO Boxes or BFPO addresses at this time.

 

3. Delivery methods and estimated timeframes

We partner with reputable carriers to ensure safe delivery of your order. Estimated delivery times from dispatch:
• UK Standard Delivery: [e.g. 2–5 business days]
• UK Express Delivery: [e.g. 1–2 business days]

Delivery times are estimates and may vary based on carrier performance and external factors.

 

4. Shipping costs

Shipping charges are calculated at checkout and depend on order value, weight, and delivery location.
Free shipping may be available for orders over £100.

 

5. Order tracking

Once your order has shipped, you will receive a confirmation email with tracking information, where available.
If tracking is not provided, you may contact us for updates.

 

6. Delivery issues and delays

We cannot accept responsibility for delays caused by events outside our control, such as:
• Severe weather conditions
• Carrier delays
• Customs processing (for international orders, if applicable)

If your order is late, missing, or arrives damaged, contact us within 7 business days of the expected delivery date. We will work with the carrier to resolve the issue promptly.

 

7. Incorrect address or failed delivery

Please verify your shipping details carefully at checkout.
Delivery failures due to incorrect or incomplete addresses may result in additional charges for redelivery. Refunds for undeliverable items will be issued at our discretion once items are returned to us.

 

8. Contact us

For any shipping enquiries, please contact:
• Email: R3BodyRecovery@gmail.com

• Phone: 07419 317331