Returns and Refunds Policy

Last updated: October 2025

1. Overview

R3 Body Recovery aims to ensure complete customer satisfaction. If you are unhappy with your purchase, this policy explains when you can request a return, refund, or exchange.

This policy applies to purchases made directly through www.R3BodyRecovery.com.

 

2. Eligibility for returns

To be eligible for a return:
• The item must be unused, in its original packaging, and in the same condition in which it was received.
• Returns must be requested within 14 days from the date of delivery.

For hygiene and safety reasons, certain items cannot be returned once opened or used, such as:
• Personal care or body-use products
• Products that are sealed for health protection once unsealed

 

3. Damaged or faulty items

If an item arrives damaged, defective, or incorrect, contact us within [7 days] of delivery with photos and a description of the issue. We will arrange a replacement or refund at no cost to you.

 

4. Return process

To initiate a return, please contact us at:
• Email: R3BodyRecovery@gmail.com
• Phone: 07419 317331

Include your order number, item details, and reason for return. We will provide instructions and a return authorisation reference.

Unauthorised returns may not be accepted.

 

5. Return shipping costs

Return shipping costs are:
• Covered by us for faulty, damaged, or incorrect items
• Your responsibility for unwanted or change-of-mind returns

We recommend using a trackable shipping service. We cannot guarantee receipt of returned items without proof of delivery.

 

6. Refunds

Once we receive and inspect the returned item, we will notify you of approval or rejection.
If approved, the refund will be issued to your original payment method within [5–10 business days].

Shipping charges from the original order are non-refundable, unless the return is due to our error.

 

7. Exchanges

Where stock is available, we offer exchanges for defective or incorrectly delivered products.
For change-of-mind exchanges, additional shipping charges may apply.

 

8. Sale items

Sale or promotional items may be refunded or exchanged only if they are faulty, unless otherwise stated at the time of purchase.

 

9. Contact us

If you have any questions about this policy or require assistance, please contact:
• Email: R3BodyRecovery@gmail.com
• Phone: 07419 317331